Frequently Asked Questions
If I have not answered a specific question, please contact me!
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If you’re ready to place an order, please fill out an order form, and I will be in contact with you as soon as possible.
If you still have questions about ordering, feel free to reach out via the contact form or send me an email!
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My turnaround time varies by product, depending on complexity. However, NO order will take longer than 5 weeks.
If you need an order by a specific date, please include it in your order form.
Depending on the date, an additional prioritization fee may apply.
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The paint I use is extremely durable. It is cured into the product with heat, then coated with a protective top coat.
The paint will wear over time in areas of repeated contact and creasing - where the toe bends, and any areas with consistent contact rubbing.
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Yes!
The cleaning process depends on what kind of product you have. Your order will come with a detailed care card for protection and cleaning.
Further questions can be emailed to me!
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You can reach me anytime via our contact page, email, or Instagram direct message.
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kickzbyjo is not responsible for any lost, stolen, or damaged orders.
Full payment is required ahead of beginning each order. The amount discussed before the order is started will not change.
For safety reasons, I will no longer offer personal deliveries. Shipping costs will depend on location.
Please note: all of my work is freehand. In the rare case I cannot attain a desired result, I will be in contact immediately.

